Terms of use.

These Terms cover the Site and our marketing communications only. They describe the relationship between you and Jones Health as a visitor, a prospective client, or a subscriber to our communications.

They do not cover clinical services. If you decide to become a Jones Health client, your relationship with us and with the physicians who provide your care will be governed by separate documents, including a client services agreement, informed consent forms, and our notice of privacy practices. Those documents control with respect to any clinical service. Where these Terms and a signed client document conflict, the client document governs.

The Site provides general information about Jones Health and the kinds of testing we coordinate. It is not medical advice, diagnosis, or treatment, and it is not a substitute for the judgment of a physician who knows you.

Visiting the Site, submitting a form, watching a video, or speaking with a Client Advisor does not create a physician-patient relationship. That relationship begins only when a licensed physician accepts you as a patient under a signed client agreement.

Never rely on the Site to decide whether to seek care. If you think you may be having a medical emergency, call 911 or go to the nearest emergency room.

Jones Health coordinates comprehensive preventive health assessments for adults. Testing is performed by licensed clinical laboratories, imaging centers, and other qualified providers, and results are reviewed by a licensed physician who prepares your integrated report and walks you through it.

A few things are worth being clear about.

Screening has limits. No test detects every condition. Results can be inconclusive, can require follow-up, and can include findings that turn out to be unimportant. Nothing on the Site promises a particular result or outcome.

Every engagement is subject to physician review. A physician determines whether our assessment is appropriate for you. We may decline or modify an engagement based on that determination, and you may withdraw at any time.

We are cash-pay only. We do not bill insurance, Medicare, or Medicaid, and we do not submit claims on your behalf. Fee details are provided during your advisor call and in your client agreement. Any description of fees on the Site is informational only and is not an offer.

Our services are available only where we are licensed to provide them. They are currently available in Florida. If you live elsewhere, we will tell you on your call whether and when we can serve you.

Our Client Advisors help you understand how Jones Health works, answer questions about the process, and handle scheduling and enrollment. They are not physicians, nurses, or other licensed clinicians. They do not interpret test results, give medical advice, or make clinical decisions, and nothing they say should be taken as such. Clinical questions are answered by your physician after you become a client.

You must be at least 18 years old and located in the United States to use the Site or to request our services. By using the Site, you represent that you meet these requirements and that any information you give us is accurate and yours to give.

When you submit a form, book a call, text a keyword to one of our numbers, or otherwise give us your contact details, you agree that Jones Health and the service providers acting on our behalf may contact you by email, phone, and text message about Jones Health, including scheduling, follow-ups, and information about our services. Consent to receive marketing messages is not a condition of purchasing anything from us.

Text message program. By texting a keyword to a Jones Health number or by opting in through a form on the Site, you consent to receive recurring automated text messages from Jones Health at the number you provided. Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel and HELP for help. Wireless carriers are not liable for delayed or undelivered messages. We do not share your phone number or your text message consent with third parties for their own marketing. Our privacy policy explains how we handle your number.

Call recording. Calls with Jones Health may be recorded or monitored for training and quality purposes. You will be told at the start of any recorded call, and you may ask that a call not be recorded.

Email. You can unsubscribe from marketing emails using the link in any message. We may still send you transactional messages about a call you booked or an engagement in progress.

If you become a client, you will receive access to a secure client portal and other tools operated by us or by our clinical technology providers. Your use of those tools is governed by your client agreement and any terms presented within them, not by these Terms. Keep your login credentials confidential, and tell us immediately at privateclient@joneshealthsciences.com if you believe your account has been accessed without permission.

You agree to use the Site only for lawful purposes and only to learn about or engage with Jones Health. You will not: (a) submit false or misleading information, or information that belongs to someone else without their permission; (b) use the Site to harass, threaten, or defraud anyone; (c) attempt to access systems, accounts, or data you are not authorized to access; (d) scrape, crawl, or copy the Site or its content by automated means without our written permission; (e) introduce malware or interfere with the Site's operation or security; (f) use the Site to build a competing product or reverse engineer any part of it; or (g) frame, mirror, or misrepresent the Site or your relationship with Jones Health.

We may suspend or block access to the Site for any conduct that violates these Terms or that we reasonably believe is harmful.

The Site and everything on it, including text, video, images, and design, are owned by Jones Health Sciences, LLC or our licensors and are protected by copyright and other laws. The Jones Health name, the Strata mark, the tagline "Measured. Not guessed.", and the names Baseline and Apogee are trademarks or service marks of Jones Health Sciences, LLC. You may view and print pages from the Site for your own personal, non-commercial use. Any other use, including reproduction, distribution, modification, or public display, requires our prior written permission. Nothing in these Terms grants you any license to our trademarks or content beyond that limited personal use.

If you send us ideas, suggestions, or feedback about Jones Health, you agree that we may use them without restriction or compensation to you. Please do not send us anything you consider confidential.

The Site uses third-party services for things like form handling, scheduling, video hosting, and analytics, and it may link to sites we do not control, including laboratories, imaging centers, and device makers. Those third parties have their own terms and privacy practices. We are not responsible for their content or conduct, and a link is not an endorsement.

The Site is provided "as is" and "as available." To the fullest extent permitted by law, Jones Health disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the Site's content is complete, current, or free of errors, and we may change or remove content at any time.

Nothing in this section limits any warranty or obligation set out in a signed client agreement.

To the fullest extent permitted by law, Jones Health Sciences, LLC and its members, managers, officers, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising out of or related to your use of the Site or these Terms, even if we have been advised of the possibility of such damages. Our total liability for all claims arising out of or related to the Site or these Terms will not exceed one hundred dollars ($100).

These limits apply to the Site and to these Terms. They do not limit liability for clinical services, which is addressed in your client agreement, and they do not limit any liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud.

You agree to defend, indemnify, and hold harmless Jones Health and the people listed above from any claim, loss, or expense, including reasonable attorneys' fees, arising out of your violation of these Terms, your misuse of the Site, or your violation of any law or the rights of any third party.

Please read this section carefully. It requires you and Jones Health to resolve most disputes through individual arbitration rather than in court.

Informal resolution first. Before starting arbitration or any other proceeding, you agree to send us a written description of the dispute and what you would like us to do about it, by email to hello@joneshealthsciences.com or by mail to the address in section 18. We will do the same if we have a dispute with you. If we cannot resolve the matter within 60 days after the notice is received, either of us may proceed as described below.

Agreement to arbitrate. Any dispute, claim, or controversy arising out of or relating to the Site, our communications with you, or these Terms, including their formation, enforceability, or scope, will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs this section. The arbitrator, and not any court, has exclusive authority to decide all threshold questions, including whether this section applies to a particular dispute.

The arbitration will take place in Miami-Dade County, Florida, or by video conference or written submissions if you prefer and the AAA rules allow. Filing, administrative, and arbitrator fees will be allocated as provided in the AAA rules. The arbitrator may award the same individual relief a court could award, and the award may be entered as a judgment in any court with jurisdiction.

Class action waiver. You and Jones Health agree that each of us may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim will be severed and heard in court under the governing law and venue provisions below, and the rest of this section will continue to apply to all other claims.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorized use of the Site. This section does not apply to disputes arising under a signed client agreement, which contains its own dispute resolution terms.

Your right to opt out. You may opt out of this arbitration agreement by emailing hello@joneshealthsciences.com within 30 days after you first accept these Terms, with your name, contact information, and a clear statement that you want to opt out of arbitration. If you opt out, the rest of these Terms, including the governing law and venue provisions below, still apply.

Governing law and venue. These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. For any dispute that is not subject to arbitration, you and Jones Health agree to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, and waive any objection to venue there. To the extent permitted by law, you and Jones Health each waive the right to a jury trial in any such proceeding.

We may change the Site at any time, and we may update these Terms from time to time. When we make a material change, we will post the updated Terms on the Site with a new effective date and, where appropriate, notify you by email or with a notice on the Site. Your continued use of the Site after a change means you accept the updated Terms. Changes to section 14 will not apply to any dispute for which either of us has already given notice under that section.

You may stop using the Site at any time. We may suspend or end your access to the Site at any time, with or without notice, for any reason, including a violation of these Terms. Sections that by their nature should survive termination, including sections 9, 10, 12, 13, 14, and 17, will survive.

These Terms, together with our privacy policy, are the entire agreement between you and Jones Health about the Site and replace any earlier understanding about the Site. They do not replace or modify any signed client agreement. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to an affiliate or successor. There are no third-party beneficiaries of these Terms. You agree that we may communicate with you electronically and that electronic notices satisfy any legal requirement that a communication be in writing. Headings are for convenience only.

Jones Health Sciences, LLC
7901 4th St N #33695
St. Petersburg, FL 33702
USA
General: hello@joneshealthsciences.com
Privacy: privacy@joneshealthsciences.com

Jones Health is a service of Jones Health Sciences, LLC.